Web Service

Premium Hosting Platform - Database Creation / PhpMyAdmin Issues

Last Updated
24 June 2017 - 13:31 (UTC)

Jun 24, 14:31 BST
Investigating - Customers on our Premium Hosting Platform are currently unable to create MySQL Databases or access them via PhpMyAdmin, however the databases are still live and accessible via your scripts and command line interface.

Our System Administration Team are currently working on this issue and we expect to have a resolution shortly.

We thank you for your patience and understanding.

Shared Hosting Platform Connectivity

Last Updated
24 June 2017 - 09:55 (UTC)

Jun 24, 10:55 BST
Resolved - This incident has been resolved.

Jun 24, 10:03 BST
Update - Normal service has returned for most servers now, we are still seeing some problems with web178 which is being investigated.

Jun 23, 17:13 BST
Update - We are seeing database connection issues to sites on web16, web17, web18, web19. This issue is being worked on and a further update will be provided here shortly.

Jun 23, 16:55 BST
Update - In addition to the above, we are also seeing some connectivity issues to Web18, Web19, Web28, Web29 and Web241 which we are working on correcting.

Jun 23, 16:41 BST
Identified - We have identified that this issue is affecting sites hosted on web165, web166, web167, web168, web170, web171, web172, web173, web175, web176, web177, web178, web180, web181, web182, web183, web224, web225, web226, web227, web229, web230, web231, web232 and web233.

We are continuing to work on this problem and should have a resolution shortly.

Jun 23, 16:38 BST
Investigating - We are currently seeing some intermittent issues with connectivity to our Shared Hosting Platform.

Our System Administrators are working on this issue and we expect to have full service restored shortly.

We thank you for your patience and understanding.

KVMHost235 abnormal server performance

Last Updated
22 June 2017 - 23:26 (UTC)

Jun 23, 00:26 BST
Resolved - This incident has been resolved.

Jun 22, 16:11 BST
Identified - There has been a hardware issue with this server and we are currently replacing the failed component. We apologise for the ongoing nature of this issue.

Jun 22, 11:49 BST
Investigating - We are currently having adverse performance on this server, and are investigating the causes.

Currently hosted hybrids on this server may not be accessible.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

web135, web136, web137, web138 abnormal servers behaviour

Last Updated
22 June 2017 - 09:18 (UTC)

Jun 22, 10:18 BST
Resolved - The secondary disk is now acting as the primary for these web servers and normal operation has been resumed. No data was lost during this period.

Jun 22, 09:53 BST
Identified - We are currently seeing abnormal behaviour on these servers, this is a result of one of the disk drives being down. We are in the process of bringing up the secondary disk as primary in order to resume normal operation which will be completed shortly. Apologies for any inconvenience caused.


Laura Coyne
PR Account Manager

When she’s not in the office, Laura dabbles in blogging, fashion and wrestling – sometimes all at the same time. It’s the sort of A-grade multi-tasking that comes in pretty handy in the office too.

Email Laura