Web Service

Mail37 Abnormal Server Behaviour

Last Updated
19 October 2017 - 12:20 (UTC)

Oct 19, 13:20 BST
Resolved - This incident has been resolved.

Oct 19, 11:36 BST
Identified - We are seeing loss of external connectivity to this mail server, our system administrators are currently investigating this issue and are working to resolve the problem. We hope to have this back to normal operations as soon as possible and also apologise for any inconveniences caused.

Registry connectivity

Last Updated
18 October 2017 - 19:52 (UTC)

Oct 18, 20:52 BST
Resolved - This has now been resolved.

Oct 18, 13:18 BST
Investigating - We are aware of an issue relating to registry connectivity. Domain-related services will be intermittent or failing.

Additionally, premium hosting services will also be intermittent, but websites will continue to be served.

VPS and managed VPS host maintenance

Last Updated
17 October 2017 - 15:17 (UTC)

Oct 17, 16:17 BST
Scheduled - Some host servers for the VPS and MVPS products are having hardware maintenance carried out tonight. Any customers that this should impact have been ticketed regarding this., Please check your tickets within your Heart Internet account to see if you are affected at the times stated if you server appears to be offline at this time.

MS SQL abnormal behaviour

Last Updated
17 October 2017 - 12:21 (UTC)

Oct 17, 13:21 BST
Resolved - This incident has been resolved.

Oct 17, 12:57 BST
Investigating - We have identified connectivity issues to one of our MS SQL servers. We are currently investigating the issue. We apologies for any inconvenience caused by this.


Laura Coyne
PR Account Manager

When she’s not in the office, Laura dabbles in blogging, fashion and wrestling – sometimes all at the same time. It’s the sort of A-grade multi-tasking that comes in pretty handy in the office too.

Email Laura