Web Service

VPS and Shared Sites Maintenance

Last Updated
15 December 2018 - 01:21 (UTC)

Dec 15, 01:21 GMT
Completed - After a period of monitoring all maintenance work has been verified as completed successfully.

Dec 15, 00:06 GMT
Verifying - Maintenance work has now been completed.

Dec 14, 22:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 14, 17:18 GMT
Scheduled - VPS Maintenance

We will be performing essential maintenance works which will take place this evening between 22:00 and 00:00. Whilst the maintenance will take 2 hours, we do expect any disruption to your service to be shorter than this.

This work is part of our ongoing plan to upgrade our infrastructure to ensure high levels of service and we have not taken this decision lightly. The immediate action will help us to maintain the quality of our service.

We understand that your server is incredibly important to you and we are sorry this downtime comes at short notice.



Shared Sites and Mailboxes

We will be performing maintenance this evening between 22:00 and 00:00.

The work will take place for 2 hours. During this time, your site and/or mailbox will be unavailable on the network. will experience downtime or intermittent connectivity issues with your service.

We have chosen to start this work at 10 pm on Friday evening in order to minimise the risk of disruption.

This maintenance work is part of our ongoing plan to upgrade our infrastructure to ensure high levels of service and we have not taken this decision lightly. The immediate action will help us to maintain the quality of our service.

Web177 - High Load

Last Updated
14 December 2018 - 00:04 (UTC)

Dec 14, 00:04 GMT
Resolved - This incident has been resolved.

Dec 13, 23:44 GMT
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 13, 22:49 GMT
Investigating - We are currently experiencing high load on Web177, customers on this server may inexperience slow loading sites. We are working on getting this fixed as soon as possible, we apologise for any inconvenience caused.

Premium Hosting Connectivity Issues

Last Updated
11 December 2018 - 14:58 (UTC)

Dec 11, 14:58 GMT
Resolved - This incident has now been resolved.

Dec 11, 14:14 GMT
Investigating - We're aware that customers who use our Premium Hosting services may experience problems accessing their sites at this time.

Our teams are investigating this and will provide updates shortly.

web302, web303, web304, web305

Last Updated
11 December 2018 - 08:32 (UTC)

Dec 11, 08:32 GMT
Resolved - This incident has been resolved.

Dec 11, 08:08 GMT
Identified - We're aware of an issue with the following shared hosting webservers - web302, web303, web304, web305. We're working on it. Thanks for your patience.

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Laura Coyne
PR Account Manager

When she’s not in the office, Laura dabbles in blogging, fashion and wrestling – sometimes all at the same time. It’s the sort of A-grade multi-tasking that comes in pretty handy in the office too.

Email Laura