Web Service

Kvmhost264

Last Updated
11 August 2018 - 08:40 (UTC)

Aug 11, 09:40 BST
Resolved - This incident has been resolved.

Aug 11, 09:21 BST
Identified - We are currently aware of a problem affecting servers on this kvmhost, we are currently investigating this and hope to resolve the problem as soon as possible. We apologise for the inconvenience caused.

VPS and Hybrid KVM host Maintenance - Some Work Still Ongoing

Last Updated
11 August 2018 - 08:37 (UTC)

Aug 11, 09:37 BST
Resolved - This incident has been resolved.

Aug 8, 10:53 BST
Monitoring - kvmhost97 is now back online and fully operational. If there any issues remaining, please contact support.

Aug 8, 07:08 BST
Update - The last KVM Host we are working on now is "kvmhost97". If for any reason you still see your VPS or Hybrid Server as powered off, do power on and let us know via support if you have any issues with it booting.

Aug 8, 05:04 BST
Update - Here is the current updated list of KVM Hosts still being worked on -

kvmhost71, kvmhost125, kvmhost21, kvmhost267, kvmhost279, kvmhost321, kvmhost92, kvmhost97

We hope this will complete very shortly.

Aug 8, 03:39 BST
Update - Here is the current list of KVM hosts that include some that were missed previously -

kvmhost140, kvmhost21, kvmhost125, kvmhost253, kvmhost256, kvmhost267, kvmhost273, kvmhost279, kvmhost71, kvmhost92, kvmhost96, kvmhost97, kvmhost103, kvmhost175, kvmhost207, kvmhost214, kvmhost230, kvmhost275, kvmhost314, kvmhost321, kvmhost322, ssd327

Aug 8, 03:14 BST
Identified - The scheduled maintenance window for the previously published VPS and Hybrid KVM host work (http://www.heartstatus.uk/incidents/m93y4yv2cyyv) has closed, however some KVM's are still completing their updates which is taking much longer than expected.

We do apologise for the inconvenience caused. We hope that this will complete very shortly.

These are the KVM hosts that are still being worked on presently -

kvmhost207, kvmhost21, kvmhost249, kvmhost253, kvmhost256, kvmhost260, kvmhost267, kvmhost273, kvmhost275, kvmhost279, kvmhost38, kvmhost69, kvmhost71, kvmhost72, kvmhost75, kvmhost92, kvmhost96, kvmhost97, kvmhost99, ssd327

Live Chat maintenance

Last Updated
09 August 2018 - 10:47 (UTC)

Aug 9, 11:47 BST
Completed - The scheduled maintenance has been completed.

Aug 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 9, 09:32 BST
Scheduled - Live Chat will be be unavailable due to maintenance and will last around 1 hour. Please refer to our ticket and phone support channels in that time period. We apologise in advance for any inconvenience this may cause.

VPS and Hybrid KVM host Maintenance.

Last Updated
08 August 2018 - 02:00 (UTC)

Aug 8, 03:00 BST
Completed - The scheduled maintenance has been completed.

Aug 8, 02:44 BST
Update - Update - There are some KVM hosts that are taking much longer than expected to complete their updates, however we expect these to complete very soon. For the time being do not try to power your server back on - when the work has completed all virtual servers will be powered on and booted automatically. If you still have an issue after the work here is marked as 'completed' do please contact us. Apologies for the inconvenience.

Aug 7, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 20, 11:10 BST
Scheduled - We will be performing critical updates to our VPS & Hybrid environment, specifically kernal updates to the KVM hosts. During this maintenance, hosts will need to be rebooted.

To help us, please shut down your server safely before 23:00 on Tuesday, 7 August 2018. We will attempt a safe power down of your server before we reboot the host machine, but if this fails for any reason, you may have problems with your server upon reboot.

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Helen Bailey
PR Account Director

Helen is a direct descendent of Rob Roy MacGregor – which basically means she is related to Liam Neeson, and therefore must be a total badass. Cunningly, she keeps this hidden beneath an incredibly pleasant demeanour.

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