Web Service

Shared Windows Maintenance

Last Updated
20 February 2019 - 14:15 (UTC)

THIS IS A SCHEDULED EVENT Feb 20, 21:00 - 21:30 GMT

Feb 20, 14:15 GMT
Scheduled - At 21:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted.

Wednesday 20th February 2019

Last Updated
15 February 2019 - 13:28 (UTC)

THIS IS A SCHEDULED EVENT Feb 20, 21:00 GMT  -  Feb 21, 00:00 GMT

Feb 15, 13:28 GMT
Scheduled - As part of our continued investment in our platforms, our network team will be replacing a number of switches on 20/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last no more than 1 hour. Works will begin at 9pm.

We understand your Heart services are important to you and we are very sorry that any potential downtime comes at such short notice. We really appreciate you’re understanding and we will notify this page as well as social media channels as soon as the works has been completed.

KVM-SSD85 - Abnormal Server Behaviour

Last Updated
16 February 2019 - 13:28 (UTC)

Feb 16, 13:28 GMT
Resolved - This incident has been resolved.

Feb 16, 00:33 GMT
Identified - The issue has been identified and work is continuing.

Impacted customers will have a ticket in their account explaining how to proceed.

Feb 15, 15:10 GMT
Investigating - We are currently seeing abnormal behaviour on this kmvhost and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

Connectivity Issues On Clusters 33/34/35

Last Updated
15 February 2019 - 10:24 (UTC)

Feb 15, 10:24 GMT
Resolved - This incident has been resolved.

Feb 15, 09:52 GMT
Investigating - We're investigating reports of poor connectivity to websites on clusters 33/34/35 (web140 - web153).

We'll provide updates as soon as possible.


Alice Franks
PR Account Manager

Aside from the account managing, Alice is also a leading member of the Manifest ‘prom committee’ – a grass-roots organisation dedicated to the co-ordination of assorted office-based recreational activities. You know, things like making a piñata with the MD’s face on and stuff.

Email Alice